We stayed in one of ther villas near cefalu and it was a real desaster. the owner was very unpleasant and provided no assistance whatsoever.
Mr Giacchino was very rude, unprofessional and should really learn some manners, especially when dealing with clients in distress. People, stay away from this company! We never felt comfortable at the property, the villa was quite messed up and the gardens and pool area quite devastated. We paid a fortune for our holidays which were quite ruined.
No refund offered, no apologies, nothing at all.
I wish we never booked with them... so rude and unprofessional.
Monetary Loss: $6.